REFUND AND RETURNS POLICY

Welcome to the PETJOY BOUTIQUE LLC website (hereinafter referred to as “we” or “the company”). On this page, we provide detailed refund terms applicable to all digital store design services purchased through our platform. Please read the following terms carefully before purchasing to understand your rights and responsibilities.

1. Refund Policy Overview
   We are committed to providing our customers with high-quality store design services. If you are not satisfied with your purchased digital product, you may request a refund under certain conditions. Our refund policy is as follows:
2. Scope of Application
   These refund terms apply to all digital design services purchased through our online platform.
   Refund requests must be submitted within 30 days of service delivery.
3. Refund Conditions
   To ensure fairness and transparency, refund requests must meet the following conditions:
   Unused status: You must not have made any modifications to or used the design work after the design service was delivered.
   Reasonable grounds: You must provide sufficient reasons when requesting a refund, such as the design not meeting your expectations or having serious technical problems.
   Supporting documents: We may require you to provide relevant communication records or design feedback to verify your request.
4. Refund Application Process
   If you wish to request a refund, please follow these steps:
   Contact customer service: Please send an email to bradley@petjoyboutique.com, explaining your refund request and reasons.
   Submit relevant information: In the email, please provide your order number, purchase date, and any relevant information supporting your refund request.
   Wait for review: We will review your request within 3 business days of receiving it and reply to you via email.
5. Refund Processing
   Once your refund request is approved, we will process the refund through the original payment method.
   Refund processing usually takes 5-10 business days, depending on your payment method.
6. Special Circumstances
   For specially customized design services or modifications made according to specific requirements, different terms may apply to the refund policy. In such cases, please contact us for assistance.

Thank you for choosing PETJOY BOUTIQUE LLC. We are committed to providing you with excellent store design services and look forward to a pleasant cooperation with you!